Refund & Returns Requests
Why Seniors love Lumera Protocol
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Say Goodbye to Knee Pain
The Lumera Gen 2 3-in-1 Knee Massager helps you walk freely again—without pills or injections.
Strap it on, press start, feel the relief.
15-Minute Triple Therapy
650 NM Red Light repairs cartilage, heat boosts blood flow, and vibration melts stiffness instantly.
Reduces Inflammation
Micro-vibrations flush swelling while heat relaxes tight tissue for pain-free bending.
Results in 14 Days
Feel relief day one. Use daily for deeper cartilage repair and long-term mobility.
Science-Backed Results
Clinical Proof
Don't just take our word for it. Lumera's 3-phase treatment system is backed by published medical research and peer-reviewed studies.
Published in PubMed
"Efficacy of combined local mechanical vibrations, continuous passive motion and thermotherapy in the management of osteoarthritis of the knee"
Four weeks treatment with combined CPM, vibration and local heating significantly decreases pain, improves ROM and the quality of life in patients with OA-K.
This is the exact therapeutic combination used in Lumera™: vibration therapy, continuous passive motion, and therapeutic heat — all working together to deliver real, measurable results.
Key Clinical Findings After 4 Weeks
Decreases Pain
Significant reduction in chronic knee pain within just 4 weeks of treatment
Improves Range of Motion
Enhanced joint flexibility and increased mobility in daily activities
Improves Quality of Life
Measurable improvements in overall wellbeing and daily function
Simple & Effective
How It Works
It's simple. Even if you're not tech-savvy, you can start experiencing relief in just 3 easy steps.
1
Charge It
Plug in the USB cable to the massager and charge it fully. The device will indicate when it's ready to use.
Pro Tip: Full charge takes 2-3 hours and provides up to 5 treatment sessions.
2
Fasten on Knee
Wrap the Lumera™ around your knee and secure with the adjustable straps. It should feel snug but comfortable.
Fits All Sizes: Adjustable straps accommodate knee circumferences from 12" to 20".
3
Press & Relax
Long press the power button to enter auto mode, or customize heat and vibration intensity. Relax for 15-20 minutes.
Auto Shutoff: Device automatically turns off after 20 minutes for safety.
That's It. Relief in 3 Simple Steps.
No complicated settings. No apps to download. No technical knowledge required. Just plug in, strap on, and press one button.
No Apps Required
USB Rechargeable
Auto-Off Safety
Expert Validation
Professionally Designed & Recommended
Physical therapists aren't always in arm's reach and can be very expensive. Lumera™ has been designed by leading knee pain experts as an effective way to get pain relief when you need it most.
Designed by Leading Experts
Developed in collaboration with physiotherapists and knee pain specialists who understand the specific needs of chronic knee pain sufferers.
Same therapeutic technology used in professional physiotherapy clinics across Singapore — now available in your home.
Clinic-Grade Treatment at Home
No more expensive clinic visits, long waiting times, or rigid appointment schedules. Get professional-level treatment whenever you need it.
For less than 1/2 the cost of one therapist treatment, you can get results that last a lifetime.
The Real Cost Comparison
Physiotherapy Clinic
$1,200 - $2,400/year
Average cost: $80-100 per session × 2-3 times per month × 12 months. Plus travel time and waiting rooms.
Lumera™ Home Device
One-time investment
Unlimited treatments in the comfort of your home. Use it daily for years. No recurring appointments or fees.
Your Savings Over 5 Years
$6,000 - $12,000+
Plus countless hours saved on travel and waiting rooms
HSA-Approved
Meets Singapore's strict medical device safety standards
Expert Designed
Developed by Dr.Alan & Team of experts
Clinical-Grade Technology
Same therapeutic methods used in professional clinics
Try It for 90 Days, 100% Risk-Free
We believe in this product so much that we don't want you to spend a dime until you are 100% certain that it works for you.
Simply get yourself a Lumera™ today, use it for 90 days, and then make your decision based on the results. If you're not absolutely thrilled, we'll issue you an immediate refund.
1
Use for 90 Days
Try Lumera™ in your own home. Use it daily and experience the relief for yourself.
2
Not 100% Happy?
If you don't get the results you want, simply contact us within 90 days.
3
Get Full Refund
We'll immediately process your refund. No questions asked, no hard feelings.
What Our Guarantee Means for You
Only Pay If It Works
You're only paying if it turns out to be a complete lifesaver for your knee pain.
No Questions Asked
We won't make you jump through hoops. Simple, straightforward refund process.
Keep All Bonus Gifts
Even if you return the device, all digital bonuses are yours to keep forever.
Full 90 Days
That's 3 full months to experience real, lasting relief from chronic knee pain.
"In other words, you're only paying if it turns out to be a complete lifesaver. We're confident that our products work and encourage you to try them and experience the full benefits of Lumera™."
Got Questions? We've Got Answers
Frequently Asked Questions
Everything you need to know about Lumera™ Knee Massager. Can't find the answer you're looking for? Contact our support team.
How does Lumera™ actually work to relieve knee pain?
Lumera™ uses a scientifically-proven 3-Phase Therapy System that combines three therapeutic modalities:
- Red Light Therapy: Penetrates deep into knee tissues to reduce inflammation and promote natural healing at the cellular level
- Therapeutic Heat: Increases blood circulation, relaxes stiff muscles and tendons, and delivers soothing warmth to painful areas
- Gentle Vibration Massage: Stimulates muscles, improves flexibility, and helps break up built-up tension around the knee joint
This triple-action approach addresses the root causes of knee pain - not just the symptoms. Within 2-3 weeks of daily use, most users experience significant pain reduction and improved mobility.
✓ Clinically proven technology used by physiotherapists worldwide
How long before I see results?
Results vary by individual, but here's what most customers experience:
Week 1: You'll feel the soothing warmth and relaxation immediately. Many users notice reduced stiffness and easier movement within the first few days.
Week 2-3: Noticeable pain reduction. You'll likely find it easier to walk, climb stairs, and perform daily activities without discomfort.
Week 4-6: Significant improvement in mobility and flexibility. Many users report being able to return to activities they had given up due to pain.
Week 8+: Maximum benefits. Consistent users experience sustained pain relief and improved quality of life.
⚡ Pro Tip: For best results, use Lumera™ for 15-20 minutes twice daily - once in the morning and once before bed.
Is Lumera™ safe to use? Are there any side effects?
Yes, Lumera™ is completely safe! It's a non-invasive, drug-free pain relief solution with no harmful side effects.
The device uses:
- Medical-grade red light therapy (same technology used in clinical settings)
- Gentle heat (similar to a warm compress)
- Low-intensity vibration massage
Lumera™ is designed for daily use and is suitable for seniors, adults of all ages, and even athletes recovering from knee injuries.
✓ FDA-registered device · No drugs or chemicals · Zero reported adverse effects from 2,847+ users
Note: If you have a pacemaker, are pregnant, or have any serious medical conditions, please consult your doctor before use.
What if Lumera™ doesn't work for me?
We've got you covered with our 90-Day Money-Back Guarantee!
We're so confident Lumera™ will help relieve your knee pain that we offer a full 90-day trial period. If you're not completely satisfied with your results for ANY reason, simply contact our customer support team for a full refund - no questions asked.
Here's how it works:
- Use Lumera™ for up to 90 days
- If you're not thrilled with the results, email us at chatlumerahealth@gmail.com
- We'll process your full refund immediately
- You can even keep the device (we don't ask for returns)
💯 Zero Risk · 100% Money-Back Promise · Over 96% of customers keep their Lumera™
How many devices do I need? Should I buy 1, 2, or 3?
It depends on your needs:
1 Device (Starter Pack): Perfect if you only have pain in one knee and want to try Lumera™ at a lower investment.
2 Devices (MOST POPULAR - Best Value): Our #1 recommendation! Most people have pain in both knees (even if one hurts more). Using Lumera™ on both knees simultaneously:
- Treats both knees at the same time (saves you time)
- Prevents your "good" knee from compensating (which often leads to pain later)
- Saves you S$95 compared to buying separately
- Over 68% of our customers choose this option
3 Devices (Family Pack - Best Deal): Ideal if you want to share with your spouse, family members, or keep one as a backup. Saves you S$292!
💰 Smart Tip: The 2-device pack offers the best value for money and is what we personally recommend for most people.
How long does shipping take? Do you ship to Singapore?
Yes! We offer FREE shipping across all of Singapore.
Delivery timeline:
- Standard Shipping (FREE): 6 business days
- Express Shipping: 3-4 business days (available at checkout for S$6.99)
Your order is processed and shipped within 24-48 hours. You'll receive a tracking number via email so you can monitor your delivery every step of the way.
📦 Discreet packaging · Full tracking · Delivered to your doorstep
Is Lumera™ easy to use? I'm not tech-savvy.
Absolutely! Lumera™ is incredibly simple to use - even for seniors.
Just 3 easy steps:
- Step 1: Strap Lumera™ around your knee using the adjustable velcro bands (fits all knee sizes)
- Step 2: Press the power button to turn it on
- Step 3: Relax for 15-20 minutes while watching TV, reading, or resting
The device does all the work automatically. It's cordless, USB rechargeable (no batteries needed), and comes with a simple user manual with pictures.
Thousands of seniors use Lumera™ daily with zero issues. If a 78-year-old grandmother can use it, so can you! 😊
Will this work for my specific condition? (Arthritis, injury, surgery recovery, etc.)
Lumera™ has been successfully used by thousands of people with various knee conditions:
- Osteoarthritis: Reduces inflammation and stiffness in arthritic joints
- Rheumatoid Arthritis: Helps manage chronic pain and swelling
- Sports Injuries: Accelerates recovery from strains, sprains, and overuse injuries
- Post-Surgery Recovery: Aids in rehabilitation after knee surgery (consult your doctor first)
- General Knee Pain: From aging, wear-and-tear, or repetitive strain
- Bursitis & Tendonitis: Reduces inflammation in tendons and bursae
However, Lumera™ is designed for pain management and rehabilitation support - not as a replacement for medical treatment. If you have severe conditions or recent injuries, please consult your healthcare provider before use.
💡 Many doctors and physiotherapists actually recommend Lumera™ to their patients as a complementary therapy!
How long does the battery last? Do I need to replace batteries?
Lumera™ has a built-in rechargeable lithium battery - no need to buy or replace batteries ever!
Battery life:
- Up to 10-12 treatment sessions per full charge
- Each session lasts 15-20 minutes
- Simply charge via USB (cable included) - takes about 2-3 hours for a full charge
You can use it while charging, and the LED indicator shows you the battery level. Most users charge it once or twice a week.
🔋 Eco-friendly · No batteries to buy · Rechargeable 500+ times
Why is Lumera™ on sale? Is this a limited-time offer?
Yes, this is a genuine limited-time promotional offer!
We're running this special sale to:
- Help more Singaporeans discover Lumera™ and get relief from knee pain
- Clear inventory for our new upgraded model launching soon
- Build brand awareness through word-of-mouth from satisfied customers
Once this promotion ends, prices will return to regular retail pricing (S$594 per device). We have limited stock at these discounted prices.
⚠️ Only 23 units left at promotional pricing. Over 2,847 Singaporeans have already ordered. Don't miss out!
Plus, remember - you have a 90-day money-back guarantee, so there's zero risk in trying Lumera™ today at this discounted price!